Pretty Product Options
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Help

FAQ

Quick answers to the questions we hear most.

Do I need Shopify Plus? No. Pretty Product Options works on standard Shopify plans and uses the native checkout, Shop Pay included.

Do I need to know how to code? No. Everything — options, prices, logic, design — is point-and-click. The custom formula and custom CSS/JS fields exist for the rare edge case, and you can ignore them entirely.

Will this mess with my theme or other products? No. The app renders through a theme app block on connected products only. Products you haven't connected are untouched, and removing the block (or the app) leaves your theme as it was.

Can shoppers change the price by fiddling with the page? No. Every price is recalculated and cryptographically signed on our servers before checkout, and Shopify verifies the signature. See How checkout & orders work.

How do quantity and inventory work? A shopper ordering 3 identical configured items is one line with quantity 3. The configured line itself doesn't deduct inventory — there's nothing on the shelf to deduct. But if you've linked a choice to a real product you stock, that product's stock does go down when the order is placed, and back up if it's refunded.

Can I offer different prices to trade customers? Yes — customer groups (Pro) key off Shopify customer tags, with per-group option visibility and prices. See Quotes, share links & customer groups.

Does it work with multiple currencies / markets? Connected products have a currency mode; prices can convert automatically. Per-country option sets (different options per market) are available on Advanced.

Can shoppers save a configuration and come back? Yes — save and share work even for shoppers without an account (saved in their browser). Share links reopen the exact configuration, re-priced to your current rules.

What happens to my data if I uninstall? Your Shopify products and orders are untouched. The app's configuration data is retained in line with our data policy, and Shopify's standard app-data redaction applies after uninstall.

Where do I get help? The Support tab in the app — attach screenshots, we usually reply within one business day. Check Troubleshooting first; it solves the common stuff instantly.